VEOit Community Q&A
Merchant questions about AI product videos, bulk tasks, prompts, video placement, plans and troubleshooting, answered by the VEOit team.
Recent answers
Yassine
What does VEOit do for my Shopify store?
VEOit turns your existing product images into 8-second AI videos with Google Veo 3.1 and adds them to your Shopify products, in bulk.
Maya
How do I install VEOit on Shopify?
Install VEOit from the Shopify App Store, approve the permissions, and open it from Apps. Your store starts on the Free plan with 5 credits.
Liam
Do I need a Google account or API key?
No. VEOit connects to Google's Gemini API and Veo 3.1 models for you. Your plan's credits cover the AI usage, with no setup on your side.
Yassine
What should I test first on the Free plan?
Use your 5 free credits on one best-selling product with sharp images, selected with Specific Products, to judge the video quality.
Maya
Does VEOit replace my product photos?
No. VEOit only adds a new video to the product media. Your existing images and videos are never deleted, replaced or edited.
Liam
Why does VEOit need access to products and files?
VEOit reads product titles, descriptions and images to build videos, and needs file and product access to upload and attach each video.
Yassine
Do I need to film anything myself?
No filming is needed. VEOit creates each video from the product images already in Shopify. Clear photos give the best results.
Maya
What happens to my videos if I uninstall?
Videos already added stay on your products as normal Shopify media. Uninstalling removes your VEOit task history and settings.
Getting started
8
Questions about installing VEOit, first videos, and how the app fits your Shopify store.
AI video generation
8
Google Veo 3.1, video quality, timing, and what the AI can and cannot do.
Prompts & styles
8
Writing Video Style Instructions and Video Generation Conditions that work.
Bulk tasks
8
Selecting products and collections, filters, review, and task submission.
Videos in Shopify
7
Video upload, media position, storefront display, and editing videos in Shopify.
Scheduling & history
8
Scheduled and recurring tasks, statuses, task details, and task actions.
Plans & credits
8
Plans, credits per video, rollover, credit packs, and gift codes.
Languages & settings
6
Interface language, email notifications, and app settings.
Troubleshooting
8
Stuck tasks, credit errors, skipped products, and video problems.