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Error Log messages explained

VEOit History & statuses

Common messages in a task's Error Log and what to do about each one.

The Error Log in the task details lists products that did not receive a video, with the product ID and a message.

Common messages

  • No images found: the product has no images. Add at least one image and run it again
  • Insufficient credits (need 5, have 2): not enough credits were left for this product. Upgrade, buy credits or wait for the monthly reset
  • Video generation failed or timed out: every retry and fallback failed. Try a cleaner first image and run the product again
  • Safety filter messages: Google blocked the video. Use an image without people and simplify the style instructions

Skipped products, where the Video Generation Condition answered no, are not errors and use no credits. Send the task ID to support if a message is unclear.

Related articles

History page overview Find every video task, its status and progress, and the actions you can take. Task statuses explained What Scheduled, Pending, Processing, Completed, Completed with errors, Failed and Cancelled mean. Task details page Progress, statistics, generated videos, and errors for one task.