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Insufficient credits error

VEOit Troubleshooting

What happens when a task runs out of credits and how to finish the remaining products.

VEOit checks your balance before each product. If fewer than 5 credits are left, that product is not generated and the Error Log shows a message like Insufficient credits (need 5, have 3). No credits are charged for it.

What you see

  • Some products got videos, others show the credit message
  • If no credits were left when the task started, the task is Failed with a message about the monthly credit limit

How to finish

  1. Add credits: upgrade on Plans, buy Pay As You Go credits, redeem a gift code, or wait for the monthly reset
  2. For a failed task with no videos, use Retry task
  3. If some products already got videos, create a new task with Specific Products for the remaining ones, to avoid duplicates

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