Products without images cannot get a video. Here is how to find and fix them.
VEOit builds every video from the product's images. A product without any image is reported in the Error Log with the message No images found, and it uses no credits.
How to fix it
- Open the product from the task details, or from Products in your Shopify admin.
- Upload at least one clear product image, ideally 1024 by 1024 pixels or larger.
- Put the cleanest full view of the product first in the gallery.
- Create a new task with Specific Products and select the fixed products.
Preventing it
The Media Quality Score on Home shows your average images per product. Adding images before a large run avoids these errors and also improves video quality, since up to 3 images can be used as reference.